FAQ

Please view our Return Policy.

We provide a variety of standard UPS shipping options. The options available to you will display during the checkout process.

Once your order has been fulfilled and a tracking number has been created (an email with tracking info will be sent to the email associated with the order), we are unable to modify the order. If your order has not been fulfilled, please email us at orders@rubiomonocoatusa.com with your order number and requested changes. Replying to the order confirmation email is easiest.

View Refund Policy.

Please note: There is a small window of time between fulfillment/tracking number creation and the system generated email you should receive. We can only modify orders prior to fulfillment.

We at Rubio Monocoat USA only service the United States. For international inquiries, please contact the Rubio Monocoat nearest you for assistance with purchasing.

If you do not receive your order, please review your delivery time-frame. Certain items and locations have a longer time-frame.

Locate your tracking information in the shipping confirmation email or log into My Account. Use the tracking information to track your order on the carrier’s website.

Check with family members, neighbors, co-workers, a building manager, or others who may have accepted your order if you were not home during a delivery attempt.

In your absence, the delivery carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as a back door, garage, or behind bushes.

Allow 48 hours – in rare situations packages may state delivered up to 48 hours prior to arrival.

If you followed these steps and still cannot locate a past-due order, contact us.

Important things to remember:

• Most orders arrive within our estimated delivery time of 3-5 business days.

• Tracking information may only be available for delivery confirmation.

• Tracking information may not be available for items shipped with standard delivery service to Alaska and Hawaii.

Rubio Monocoat is available to purchase direct online via www.rubiomonocoatusa.com.

You can also find the closest authorized dealer near you via our Dealer Search.

We are located in Austin, TX.

Izegem, Belgium.

We are a Monocoat ;)

One coat is all that is required.

Yes, we have several ways to show colors to customers:

• Fans Decks are available for purchase.

• You can view colors on our Colors page.

• Download a Color Card on the respective product page in the downloads section.

Because of the varying wood prep and species, we do not produce samples. You can view sample swatches on our Colors page, purchase a Fan Deck, or purchase one of our Sample Sizes.

Yes, it is called Pure.

The color Natural includes a light pigment.

Read more about Pure vs. Natural.

We do not recommend using Oil Plus 2C on cutting boards or butcher blocks that will be used for cutting.

Rubio Monocoat oil forms a molecular bond with the topmost microns of the wood. A knife can cut deeper than the product penetrates, leaving raw wood exposed and susceptible to mold and/or bacteria growth.

However, as our product is Food Contact Compliant, it is acceptable to use on charcuterie and serving boards.

Technically, this asks if the product is safe to ingest, but we understand what you're getting at.

While we do not recommend ingesting our products, it can be safely used on a food contact surface. Testing on Oil Plus 2C from an independent testing institute show Food Contact Compliance.

We cannot guarantee adhesion, so you must discuss this with the poly or lacquer manufacturer.

No, Oil Plus 2C must come in contact with raw cellulose in order to properly work.

Universal Maintenance Oil can be applied over Oil Plus 2C to increase the sheen level by 6-8%. Universal Maintenance Oil should not be applied to raw wood.

No.

Because the product will not bond to itself, multiple coats are not needed. On softer species like walnut, a second application may be necessary to make sure that all areas have fully had the opportunity to react with the oil.

Once the surface is dry. We recommend using a moisture meter to be sure.

Yes, wood floors finished with Oil Plus 2C can be covered with a non-staining construction paper 48 hours after application.

Please remember:

• Never tape directly to the floor.

• Only tape paper to paper.

• Covering the floor will extend the cure time.

A lifetime with proper maintenance. We would expect the first maintenance to be needed somewhere between 2 and 5 years depending on wear.

To dive a little deep, check out: How long does Rubio Monocoat last?

Yes.

On exotic and oily species, you must clean with Raw Wood Cleaner prior to applying Oil Plus 2C.

Pure is our unpigmented color. As all oils, it will warm/richen the wood.

The color Natural does contain a light colored pigment.

Read more about Pure vs. Natural.

Please visit the Oil Plus 2C product page to view application videos and download the TDS.

Additionally, you can view the Application Instructions Brochure.

No, we recommend Hybrid Wood Protector or WoodCream for exterior applications.

Rubio Monocoat Oil Plus 2C comes in 55 standard colors.

Under typical application and drying conditions:

24 hours - Gently handle or walk with socks
48 hours - Furniture can be introduced (no mats or carpets)
5 days - Full cure and liquid resistance.

You can walk on the floor with dry socks 8 hours after a proper application. However, it is best practice to wait 24-36 hours before walking on the floor.

Yes. View our certifications.

No, most over the counter cleaners have solvents or caustic qualities that could strip the protective properties of the finish.  We only recommend using Surface Care Spray when cleaning.

Depending on what caused the spot or scratch, there are generally four ways to fix them: 

• Surface Care Spray

• Refresh Eco

• Renew

• Applying more Oil Plus 2C oil to the scratch.

We'd be glad to assist with finding the proper course of action for you. Please contact us for assistance.

Your floor should be cleaned on an as-needed basis.

This will vary depending on the amount of traffic the floor is subjected to. It is best practice not to flood a hardwood floor with liquid. 

The recommended cleaner, Surface Care Spray, has no solvents or oil, so nothing is being added to the finish during the cleaning process.

Surface Care Spray is the only approved cleaner you should use on your floor.

This can be done as often as you would normally clean your floors. (Weekly, bimonthly, etc) Vacuuming and dry mopping with a microfiber mop also works well. Never use other manufacturer’s cleaners.

For detailed information, please read caring for your Rubio Monocoat floors.

You can use Universal Maintenance Oil 48 hours after the proper application of Oil Plus 2C.

Yes, but only on vertical surfaces and furniture. We recommend Oil Plus 2C for interior wood floors.

Between 60-70 degrees Fahrenheit is optimal.

Up to 10% Part B accelerator should be added to Hybrid Wood Protector for all horizontal surfaces.

Other traditional cleaners like mineral spirits can leave residue on the surface. The residue can impede our product from forming a molecular bond. For this reason, we recommend to always clean using Raw Wood Cleaner.

Yes, Rubio WoodCream is only intended for vertical wood surfaces.

We do not recommend using Rubio WoodCream for interior woodwork. The product is developed especially for exterior and not suited for interior applications

Yes, Rubio WoodCream can be applied on all wood species.

Yes, when maintained properly, Rubio WoodCream provides protection against UV rays.

No, for a transparent WoodCream, use the color Transparent #0 from the Grey Collection.

Once WoodCream and WoodCream Softener are mixed together, it will stay stable for weeks.